Our challenge is seeking our client's satisfaction above all, steadily revising our quality standards for acquired services to exceed expectations and adapt to your business value. That's why we take a custom approach, by fully learning about your systems, business processes and needs.
Made up by highly qualified personnel, our Support and Operations Center offers the “Non Stop“ services your business needs, which can be adapted to any situation. Allowing you to stay in contact and have access at any time and easily in case of need.
We take our chances on fast and custom client assistance, adapting to the specific procedures and requirements of each case. We want to become like one of your IT department, for you to feel at ease from the very first day.
Thanks to our strategic alliances with different manufacturers and partners, all of our personnel is in constant training to get in line with the new sector trends and technologies. Innovation and development are key for our day-to-day.
Important building sector client has their own data center in their installations, where they keep a physical server infrastructure that provide service to all business core applications, virtual server infrastructure for generic applications and a wide network of NAS services for managing user and project files.
The data stored in said infrastructure is essential for the business, and data protection must be fully guaranteed.
The need for a backup service that guarantees data availability in the face of any facility disaster is determined by internal policies, and it must be fully managed and available 24/7/365 for emergencies.
Our Bussiness Continuity Suite solution, and particularly Backup as a Service, adjusts perfectly to the needs presented. From Uniway's backup platform, daily backups are configured and scheduled of all environments, both physical and virtual, stored in the client's data center, using the required backup agents to ensure the integrity of the according applications and databases.
A first disk backup is hosted in the client's own installations to improve performance in case of urgent restore, a second disk backup is defined, hosted at Uniway's data center to guarantee availability should any disaster take place and from there a third backup to tape is also defined for custody under an external service with higher retentions.
And the whole service is managed and controlled from Uniway's NOC operations department 24/7/365, keeping all processes always under control and allowing critical restore at any time.
We helped our client in their goal to keep data backups in external locations, guaranteeing availability should any disaster take place in their facilities. With the possibility of restoring data and services from Uniway's data center.
Through Uniway's NOC management and monitoring, correct backup and external backup is guaranteed. The client is constantly informed about their backup policy execution and their state through daily status reports.
And the whole service under pay-as-you-go model, fully cost efficient, adapting to business changes.
Our client has several factories at global level for home furniture manufacturing.
For order, materials and logistics management, they use several SAP HANA ERP and BW environments. The production of said factories is directly linked to the proper performance of these environments, so any issue would affect the business at global level.
the client has the need to host their physical equipment in a data center that guarantees full power, fanning, communications and security availability, for full availability with no service downtimes.
In addition, all specialized managed services in SAP HANA environments necessary for the platform's correct performance must be offrered 24/7/365 and thus guarantee delegation productivity.
For this case Uniway proposed serveral of their solutions.
First, we offered Hosting & Housing services at Uniway's own data center right in the heart of Madrid, hosting physical client racks with their SAP HANA Appliances, guaranteeing redundant power supply, conditioning and security according to ISO 27001.
At communications level, the client has extended their network with their provider globally, so Uniway's data center became one of its private-network points.
To guarantee its proper performance 24/7/365, Uniway is offering their Managed Services applied to SAP environments consisting of 24/7 Monitoring and Operation services from Uniway's NOC using modules and procedures specific for SAP HANA.
System Administration Managed Services for SAP HANA offered from the group of technicians from the SAP area with SAP-certified technicians. Covering the scope of the whole system stack, including hardware, OS, DB and applicatives.
In addition, the Business Continuity Suite solution is included, which provides Backup as a Service, guaranteeing the proper backup of HANA environments (through backup agents with backint integration and OS) 24/7.
The client has achieved to keep under the same provider the whole technical management of their SAP platform with full time coverage having a single contact point to simplify communication and service operativity.
Therefore, their SAP HANA systems are guaranteed to stay working with the kind of performance that is common for those kind of platforms, which results in the productivity of their factories and branches at global level being the expected one for this line of business.
One of our clients, belonging to the building industry has successfully migrated their whole email environment, switching from the onsite mode in their own data center, to the cloud within the Office365 platform.
By that, it intends to improve cost efficiency thanks to Microsoft cloud model flexibility, in addition to using the tools included in their new licensing, such as online SharePoint for managing the whole documentary and OneDrive as cloud network unit and collaborative environment.
But once the migration is finished, it is necessary to do a backup with a policy of specific data retention, needed by the business own needs to comply with the regulations in force.
Microsoft doesn't cover these retention needs, by not offering a backup service as such, and at the same time, it recommends offering that service through an external provider.
For all clients that migrated their email environments to office365, Uniway offers within their Business Continuity Suite solution, their Backup as a Service for office 365 environments.
By means of a simple connection to the office365 environment through Uniway's backup platform, the backup is configured and made with all offfice365 tool data including email, SharePoint and One Drive.
A backup with local repository at Uniway's data center, and always controlled and managed at all times from the NOC operations group, ensuring it is carried out abiding by the established backup policies and keeping the respective extended retentions common to the service.
A service managed in pay-as-you-go model.
The client will enjoy all the advantages of a Cloud environment such as office365 with the security of having a data backup keeping all the required retentions for their business.
In addition to having a full local backup, within Uniway's data center, in a physical location, available at any time for their use.
And everything managed from Uniway's NOC 24/7. At the same time, the client is provided with a console through which to carry out their own restores for sentitive or classified information.
Renowned client belonging to the health sector has hosted for years their whole virtual environment infrastructure within Uniway's BusinessCloud platform.
After several client internal audit processes and due to the nature of the business, it is determined what is needed to define and a disaster plan is set in motion, where a synchronized pararell platform is is included, which is capable of providing the service from a location external to Uniway's data center in case of total disaster.
The business can't take data loss nor service loss under any circumstance, so after auditing processes, highly demanding RTO and ROP times are set. For the most critical systems, an RPO=0 is required.
Uniway analyzes client-defined systems and requirements to asses the services needed to set in motion the contingency plan.
As secondary data center for storing the contingency platform, Uniway offers the client their Replicated data center together with Business Continuity Suite solutions, particularly the Disaster Recovery solution, specific for these situations.
Since the primary infrastructure was hosted at Uniway's data center, the Storage to Storage Replication service is implemented very easily, through which a replication at system information storage level is made. Allowing in this case to get RPO=0 values thanks to the technologies the manufacturer provides.
The BusinessCloud platform allows having computing resources exclusively for the client in the contingency data center in the case of system activation.
The Professional Services department defines together with the IT department the communications infrastructure needed to publish services from the contingency data center and the definition of all procedures in case of disaster for replicated system activation.
Once the project is set in motion, thanks to 24/7operation and Monitoring Managed Services, environment synchronization integrity is ensured and action is taken upon activation through action protocol execution.
Set in motion a DRP essential for the business, complying with all imposed requirements, everything implemented and managed from the same provider that already knows the nature and specific needs of your systems.
In the case of total disaster, the service can be provided within their branches with no information loss, vital for the business.
Important hospitality sector client needs fully managed hosting for virtual servers, including the SAP platform and applications common to the sector.
In addition, they need a helpdesk and computing support with onsite travelling services for all hotel delegations distributed along the whole national geography, in extended 24/7 time schedule, given the nature of their business.
All in all, they need for their hotels to always have IT systems operative for client reception and hosting.
First, for storing Uniway's servers, it sets in motion the virtual infrastructure within their BusinessCloud platform, adding all 24/7 environment Monitoring, Operation and Management managed services, since the client, due to business characteristics needs for said environments to stay always operative offering their services as usual.
On the other hand, Uniway offers the client the Helpdesk service, through which the authorized personnel of each of the delegations (hotels) can open the respective incidences, at any time, related to the IT support as any other issues related to wifi, communications, IT equipement, reception tools (keys, hospitality...), etc.
After a first analysis by first-level technicians, a remote solution is provided, and it is escalated to a team of Uniway's collaborative technicians on the field for onsite reparations or the issue is escalated to the manufacturer to be solved.
Cybersecurity solutions are included offering the Antivirus Protection service to grant work equipment availability and protection from each of the delegations against a virus or ramsonware attack.
Professional Services department defines, together with the IT department, the communications infrastructure needed for publishing the services from the contingency data center, as well as all the action protocols for facing a disaster for replicated system activation.
Once the project is implemented, thanks to 24/7 operating and Monitoring Managed Services, environment synchronization integrity is ensured and action is taken in case of activation through action protocol execution.
For a business like this, having computing system hosting and support covered 24/7 is very important.
At the same time, it means a huge advantage having a helpdesk service with onsite support 24/7 with no need for investing nor having infrastructure or your own personnel in your facilities.
A hotel's reception can't stop. Clients are at ease, since they have an IT team working 24/7 to guarantee business normality.
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