Talk · CSW Theatre
Cybersecurity in the managed services chain: who controls the risk?
Providers, distributors, partners and customers share services, access and data. Sergio Ruiz, Uniway's Technical Director, explains how to govern that risk with security, traceability and control, drawing on the OneVision experience.
04
NOV
Wednesday
Time
16:30 CET
Room
CSW Theatre
Uniway stand
3J33
Talk by Sergio Ruiz Carrillo, Technical Director at Uniway.
The question of the day
Every link adds value. And risk.
Click each player in the chain to see what it brings, what risk it introduces and what it should demand. That is the starting point.
What it brings
Infrastructure, operations and service continuity.
What risk it introduces
Privileged access to the customer's systems and technical dependence on how it operates.
What it should demand
Documented SLAs and terms for each service, the real scope of its certifications and a log of access and changes.
What it brings
Catalogue, commercial reach and support for the channel.
What risk it introduces
Intermediate layers where visibility of who operates what gets lost.
What it should demand
A catalogue with clear terms and visibility rules per level.
What it brings
Customer knowledge, integration and hands-on support.
What risk it introduces
Answering to the customer for services it does not operate directly.
What it should demand
Traceability of requests and incidents, shared support and known costs.
What it brings
Requirements, data and users.
What risk it introduces
It outsources operations, but not responsibility for its data and continuity.
What it should demand
Knowing who does what, permissions by user and role, and evidence for audits.
If the risk is shared, responsibility has to be in writing.
What you'll take away
Four ideas to apply the next day
- Responsibility mapWhat each player in the chain controls and where blind spots usually appear.
- Governance with traceabilityHow to log access, changes and requests to know who did what, when and with what authorisation.
- Control by levelWhy each level should see its own layer and the one directly below, never those above.
- Lessons from OneVisionWhat we have learned operating managed services for the IT channel from Spain.
The experience behind it
Say yes to everything your customers need, without losing control
Data centre, cloud, managed services and cybersecurity, white-label and at your price. Uniway delivers, operates and develops the environment; you own the customer and the offer, and you set your price.
- Sell moreWhat you pass on or subcontract today, as your own offer, with a catalogue that keeps growing.
- Expand your capabilitiesData centre, cloud (IaaS), managed services and cybersecurity, operated from Spain.
- Stay in controlEvery service documented (SLA, terms and where it is delivered) and a shared Service Desk.
Each level sees its own, never what is above
Click each level to see what information it manages.
Speaker and agenda
Sergio Ruiz and the Uniway team look forward to seeing you
Sergio Ruiz Carrillo
Technical Director · Uniway Technologies
Director of Technology and Operations at Uniway, with more than 20 years of experience in systems, infrastructure and technology operations. He specialises in SAP, Cloud, Linux and VMware environments.
View his LinkedIn profileYour day at Madrid Tech Show
During the event
Stand 3J33
OneVision demos and conversations with the Uniway team.
Wednesday 4 November · 16:30 CET
Talk at the CSW Theatre
Cybersecurity in the managed services chain: who controls the risk?
After the session
With the Uniway team
We continue the conversation and answer your questions about your specific case.
Book your meeting
Let's talk at Madrid Tech Show
Pick the time that suits you best and bring your case: we'll look at it together.
- We review how responsibilities are shared across your service chain today.
- We show you OneVision in a demo.
- We answer your questions on operations, security and continuity.
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